Customer Support Manager

Hive - #1 Project Management Platform

• Spoken, written English level B2 or higher;
• The ability to quickly navigate technical programs;
• Desire to learn and develop;
• Previous experience in Support Management will be an advantage;

• Respond to inquiries from English-speaking customers through the online chat, and phone calls;
• Active communication with other departments to solve customer technical problems;
• Excellent understanding of the product and its new versions;
• Promoting a positive customer experience of using the service.

• Smooth onboarding process;
• Competitive salary & regular reviews;
• Official long-term employment;
• Healthcare compensation;
• Personal learning budget, internal trainings and tech-talks provided by company;
• Complete tax compensation & assistance of a personal accountant;
• Comfortable office in the city center in Ivano-Frankivsk or Ternopil, opportunity to work from home;