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Customer Support Manager

Project description

Hive - #1 Project Management Platform

Requirements to candidate

  • Spoken, written English level B2 or higher;
  • The ability to quickly navigate technical programs;
  • Desire to learn and develop;
  • Previous experience in Support Management will be an advantage;

Responsibilities:

  • Respond to inquiries from English-speaking customers through the online chat, and phone calls;
  • Active communication with other departments to solve customer technical problems;
  • Excellent understanding of the product and its new versions;
  • Promoting a positive customer experience of using the service.

Company and benefits:

  • Smooth onboarding process;
  • Competitive salary & regular reviews;
  • Official long-term employment;
  • Healthcare compensation;
  • Personal learning budget, internal trainings and tech-talks provided by company;
  • Complete tax compensation & assistance of a personal accountant;
  • Comfortable office in the city center in Ivano-Frankivsk or Ternopil, opportunity to work from home;

About Apiko

Apiko is a top web and mobile development company. We deliver A-class applications in multiple industries to remove the barriers of time and location for service providers and consumers. The main technologies we are armed with: Meteor.js, Node.js, and Express.js, React.js, React Native.
Anastasiia Potiuk
a.potiuk@apiko.com
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Apiko

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