Research duration
2 months
Cost effectiveness of AI call center agent in numbers
We’ve built an AI call center agent based on AI speech recognition mechanisms for one of the restaurant network in Ohio, USA. The customer services provider has monitored its performance for two months, and the results are more than satisfactory.
Location
USA
Calls received
5569
Orders completed
2280
Average price of the meal order
$30
| Human call center operator | AI call center agent | |
|---|---|---|
| Calls reply rate | 92.8% 7.2% missed calls | 100% |
| Orders missed | 256 (64% from overall 400 calls missed) | 0 |
| The average cost per order | $5.96 | $0.44 |
Upsell automation providing 15% upsell conversion rate
Customer service quality control automation
Increased employee and customer satisfaction
Benefits of AI for your business
Time is your only completely irretrievable resource. Save it and use it wisely with custom AI solutions
Increased efficiency
AI solutions automate manual and repetitive processes, enabling your employees to focus on strategic and resource-intensive tasks. Forget about manual data entry and endless Excel sheets – AI makes working with data easy, fast, and hassle-free.
Effective data analysis
Digitization of business operations has generated vast amounts of unstructured data. Text files, audios, videos, images – 90% of data remains unused due to the lack of suitable solutions. By leveraging AI capabilities in the analysis of unstructured data, you can unlock unique business insights and drive your business forward.
Improved forecasting
AI-driven analysis allows generating accurate market forecasts. Leverage AI development services to predict sales trends and revenues based on sales data and seasonal fluctuations, forecast power consumption, and identify emerging risks and opportunities.
Improved supply chain management
AI solutions can deliver significant cost savings in supply chain management. Utilize AI software to monitor and manage inventory levels as products move through the supply chain, easily collect and analyze purchase orders and other essential documents, and receive instantaneous notifications of any unexpected fluctuations in demand.
Streamlined project management
Take the large portion of administrative work off your shoulders with AI project management solutions. Automated workflow generation, creation of task lists, and project completion monitoring are just some of the features that could make managing projects in your company a breeze.
Saved costs
AI solutions are keystones of higher profitability and cost-efficiency. Improve your business productivity and reduce workload by manual tasks automation. At the same time, resolve costly issues before they get out of hand with enhanced forecasting and predictive maintenance.
Our AI software development services
At Apiko, we provide end-to-end AI software development services that are uniquely adapted to your business needs.
Generative AI solutions development
Leverage the power of Generative AI to make your business grow at scale. Our experts will integrate, fine-tune, and adapt existing Generative AI models to your business needs without compromising security and productivity.
Machine learning development
Our ML experts use supervised and unsupervised machine learning to develop, test, and validate ML models for a variety of business tasks. Whether it’s a model for business analytics, customer relationship management, or HR tasks, our engineers tweak the model to perfection to ensure that it can handle vast amounts of data and produce accurate results in real time.
Prompt engineering
Prompt engineering is an essential skill for working with Large Language Models. During the AI development process, our engineers use a diverse set of techniques to engineer prompts that result in consistent, detailed, and useful responses.
Chatbot development services
AI chatbots provide more accurate and specific responses compared to old, outdated rule-based chatbots. At Apiko, we are proud of our expertise in AI chatbot development. Our team creates outstanding AI personal assistants with custom knowledge bases, making sure that they deliver the most relevant and personalized responses to users.
AI-powered app integration
Modernize your legacy app by integrating powerful AI capabilities. We analyze the technical requirements and architecture and define the most cost-effective and productive way to supercharge your app with AI functionality. Through careful planning and execution, our AI solutions development company can transform your outdated app into a cutting-edge solution that leverages the latest advancements in artificial intelligence.
AI consulting
We offer a full set of AI consulting services, including the development of AI strategy for your business. Together with you, we define how AI will be integrated into your business operations and decision-making processes. We also offer comprehensive technical consultations and precise financial estimations.
Apiko on-premise generative AI chatbot
Check out our self-hosted AI assistant boilerplate, designed to enhance data accessibility and decision-making within your company.
Industries
We focus on creating cutting-edge AI-powered solutions tailored to meet the unique needs of businesses across a range of industries.
Construction
Replace outdated manual processes with razor-fast AI calculations – our applications proved their value for businesses in construction industry
Estimating solutions for construction
Say goodbye to spreadsheets and whiteboards during the construction estimating process. With AI solutions, performing material takeoff is easier than ever. Automate estimating of equipment, labor, and overhead costs, and take into account historical data to make accurate estimates and eliminate unplanned expenses.
AI data management
Construction companies collect vast amounts of data that often stays unused. AI construction software automatically scans and interprets specifications, contracts, and project documents, which enables you to retrieve necessary information and confirm data in seconds. With AI capabilities, you can streamline the data management process and make more informed decisions based on accurate and up-to-date information
Bidding solutions for construction
Create clear and accurate bids that stimulate subcontractors’ responses. Use AI solutions to identify bidding opportunities within project designs, provide subcontractors with packages within their specialization, and send tailored bid invites to secure long-term relationships. With AI solutions, subcontractors can be matched with projects that align with their expertise and skills, which results in more competitive bids and stronger partnerships.
Hospitality and real estate
Provide relief for administrative staff and maximize your business revenue with our AI solutions for hospitality and real estate.
Front desk services
Implement online check-in, contactless check-out, and digital payment options to improve guest experience and reduce workload for staff. Need to provide immediate responses to your guests? Use AI-powered chatbots to improve efficiency and increase guest satisfaction.
Revenue management
With an AI-powered revenue management system, you can optimize pricing in real-time and ensure your rates align with market trends for maximum revenue. The system's insights can also be used to create targeted promotions tailored to different market segments and boost revenue during slower periods.
Property management
AI systems can help you track rental and property listings, tenant applications, lease agreements, and maintenance requests. This data helps identify tenant preferences, maintenance issues, price trends, and seasonal availability. And with tenant screening functionality, you can easily screen candidates and find reliable tenants.
Accounting
Leverage accounting software to streamline your bookkeeping tasks with confidence. Your custom AI system can be equipped to handle transactions, payables, receivables, reconciliations, and ensure precise tax payments. Say goodbye to the stress of managing your property finances and let our software handle it for you.
Facility management
Improve maintenance, keep your facilities secure, and boost energy efficiency with Apiko AI solutions for facility management.
Maintenance
An AI-driven maintenance management software leverages historical data on asset failures and labor needs to predict and prevent breakdowns. Use automation to generate work orders, assign them to vendors, and use integration with IoT networks to monitor the state of equipment. With maintenance software for facility management, you can easily identify potential issues, estimate repair costs, and schedule necessary repairs.
Management of energy use
AI offers a hands-off approach to management of energy use. With predictive analytics, AI-powered solutions monitor and optimize energy usage in real-time. Your custom solution could also detect energy leaks and operational inefficiencies like poorly-fitted HVAC ducts or faulty electrical transformers. It is possible to predict when such issues are likely to occur, which allows you to take preventative measures on time, better plan energy costs and facility occupancy.
Security
Traditional surveillance systems rely on security personnel to monitor multiple screens simultaneously; as surveillance coverage expands, more staff are needed, which makes it a costly and error-prone approach. AI processes vast amounts of visual data without fatigue and detects subtle threats like shoplifting or suspicious packages that might easily stay unnoticed by human observers.
Manufacturing
Simplify warehouse management, optimize scheduling, and improve work order management with our bespoke AI solutions for manufacturing businesses
Warehouse management
Use AI tools to continuously monitor warehouses and improve logistics planning. Stock warehouses in advance, to reduce transportation costs while meeting customer demand with demand forecasting AI. Automate tasks like tracking, lifting, moving, and sorting to improve workplace safety and focus on strategic activities.
Predictive maintenance
According to McKinsey, predictive maintenance is AI’s most valuable application in manufacturing, contributing $0.5-$0.7 trillion globally. With IoT data from sensors, AI-powered systems can capture and process big data, detect anomalies and equipment inefficiencies, and prevent unplanned equipment downtime.
Scheduling
Powered by AI capabilities, planning and scheduling systems can distribute work orders to production lines based on specific objectives such as cost minimization, On-Time In-Full (OTIF) maximization, makespan minimization, or Just-In-Time (JIT) production. AI models excel at finding optimal scheduling solutions for manufacturers, considering given constraints and objectives, which generates significant returns.
Our AI software development process
1
Project assessment
First, we define the scope of development services your request requires. Our experts brainstorm and assess ideas for optimal solution. Then we create a detailed roadmap that will guide the development process.
2
Discovery phase
During the Discovery phase, we thoroughly analyze project-related data to determine the software concept and requirements. Our team collaborates closely with you to understand your business objectives and expectations. We also create the first mockups and functional designs of the product.
3
Software development
Apiko team develops a fully-functional AI solution tailored precisely to your needs. We focus on a swift response to your feedback to make sure that the AI system we deliver copes with its tasks and exceeds your expectations.
4
Testing and maintenance
We subject the product to rigorous testing to identify and resolve any issues before release. After the product is thoroughly tested and launched, we provide continual post-release support and maintenance. This includes regular updates and troubleshooting to make sure that the product remains reliable and up-to-date.
AI solution for construction estimating
ChallengeKan Phaobunjong, a chief estimator at Spawglass Construction Corp, had reached out to Apiko to develop an AI-based construction estimating app. Over the 70 years of the company’s existence, a large amount of unstructured data was accumulated. This data could be leveraged to speed up and improve the accuracy of estimations, but was never used due to the lack of suitable solutions.Value deliveredApiko developed a Proof of Concept for Spawglass. We connected an AI-based chatbot to a custom knowledge base with the company’s data. This proved to be feasible and enabled faster and more precise retrieval of historical data.Feedback“They were a dedicated and passionate team - very resourceful. Apiko’s work was met with positive acclaim, as they delivered a fully optimized AI tool. The team was highly receptive to timelines, and internal stakeholders were impressed with the service provider's team dynamic and passion.”Kan Phaobunjong,
Chief Estimator at Spawglass Construction Corp.
What our client says
Check out what our customer said about how Apiko AI development consultants have delivered PoC (proof of concept) for a construction company."They were a dedicated and passionate team.""Apiko’s work was met with positive acclaim, as they delivered a fully optimized AI tool. The team was highly receptive to timelines, and internal stakeholders were impressed with the service provider's team dynamic and passion."
See even more reviews
Check out what our clients think of us
Daniel ArkushPresident at Tradition Tours
We have automated and completely digitalized most of our daily office workflow”We were impressed with their mindset, always open to new ideas and thinking out of the box. We have automated and completely digitalized most of our daily office workflow, which will minimize costs considerably and increase the growth of our revenues substantially.”
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5.0
Anthony SerdulaPresident at A.Anthony Corp
Apiko went above and beyond to understand and meet all needs”Apiko worked primarily on the design and architecture for the backend and they also handled the frontend design. They do high-quality work. Apiko really thinks critically and challenges us. The in-house team is happy with the quality of Apiko's work and their thoughtful approach. Apiko went above and beyond to understand and meet all needs, while their ability to resolve issues quickly and effectively made them a reliable partner.”
Scott KellyFounder at Laterpress
The team is highly adaptive to the climate of the client's needs”Apiko team is able to deliver a solid platform while minimizing risks thanks to their streamlined process. The team is highly adaptive to the climate of the client's needs, and internal stakeholders are particularly impressed with their professionalism and technical experience. Our site is now live and operating according to our specs, thanks to Apiko.”
Bart PicholaMarketing Manager at LinEngineering
They employ high-quality developers who work quickly and efficiently to deliver error-free code”Since starting the project with Apiko Team, we've seen an increase in the number of quality leads we've received through our website. Our previous online presence led the market to believe we were a small company that only took on smaller projects. Since working with Apiko, the majority of the quotes coming through are from larger companies, which we’ve been happy with. They employ high-quality developers who work quickly and efficiently to deliver error-free code.”
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5.0
Mark RichLead Software Engineer at Jetpack Shipping
Apiko's work is clean and structured”The company is so happy with Apiko's services that they look forward to engaging with them further. They work efficiently and keep up with tickets and updates. Overall, they always deliver what the client needs from them. Apiko's work is clean and structured — I get what I ask for as long as I give them the details of what I want.”
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4.5
Mishel AlonCo-Founder & COO at HireAction
They're professional and skilled in the workflow”HireAction has developed custom software for an employee referrals platform. The team has assisted the client in implementing produce specifications and requirements through Nest.js and PostgesAQL. Apiko has utilized Jira to ensure the client is on the same page and communicated well to provide progress updates. They're professional and skilled in the workflow”
Ben DurrantCEO at JobHeron
They were very professional and responsive with a keen sense of detail”They were very professional and responsive with a keen sense of detail. If I asked for something to be done it got done the first time. We are very happy with the software and recently launched it. So far the feedback from clients has been excellent.”
Nicola GiorgiCEO & Founder at Kadu
We really like the professionality of the whole team”We really like the professionality of the whole team, their organization and flexibility in setting up and carrying out a project. They have been very responsive during last-minute changes or requests. The developers we worked with were also very experienced and skilled.”
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5.0
Val TsanevCEO at ExecWeb
Excellent work of highest quality with very professional group of people”The project management was excellent. The management of Apiko including the CEO were very approachable and made themselves available and the quality of all the people I interacted with at Apiko was very high. Excellent work of highest quality with very professional group of people.”
Eric TypaldosCo-Founder & CTO at Hive
Apiko is excellent. Their technical ability is top-notch. Apiko is emotionally invested in the project 100% of the time”Apiko is excellent. Their technical ability is top-notch. They actually care about the product and being a part of the team, which is hard to find in contractors. Apiko is emotionally invested in the project 100% of the time. If something is on a tight deadline, they pull together as a team to make sure it is met. If there are any concerns, they make sure to bring it up early to avoid delay. They never compromise quality or anything else to achieve a quicker deadline.”
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5.0
Ankur DhawanCo-Founder & CEO at Markid
They're very thought solution oriented and respond to feedback very well, taking action immediately”Apiko team really get into things and do the necessary research before coming up with a solution. They're very thought solution oriented and respond to feedback very well, taking action immediately. With any remote team, set up the polarities and lay them out very well with the context of the project too. Don't use them simply as a third-party that does the code—when I've shared my vision with them, they've gotten excited and become part of the team.”
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5.0
Brian HuddlestonVP of Engineering at One Drop
Apiko's work was of extremely high quality and in conformance with our specifications”Apiko met an extremely tight external deadline. Our own internal resources had rated the possibility of hitting the deadline as hard to meet. If Apiko hadn't met the deadline we wouldn't have been able to meet our client's deadline, which means we would've lost the contract and significant revenue. They were easy to work with and delivered what they promised on time and within budget. Apiko's work was of extremely high quality and in conformance with our specifications.”
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5.0
Allyssa DeannaCTO at Chooosie Group Pte Ltd
Working with Apiko was a pleasurable, positive experience”We appreciated their patience and kindness while we came up to speed. Working with Apiko was a pleasurable, positive experience. I will definitely engage them again! Several months after addressing the bugs, download numbers improved while complaints decreased. Apiko compiled thorough progress reports and detailed explanations of their solutions. The team's willingness to educate the internal team and their positive, friendly attitude set them apart.”
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5.0
Ankur PatelFounder & CEO at LetApp
Highly responsive and flexible, the team overcame initial challenges to deliver a high-quality product”Apiko completed the application, and they're currently implementing changes and improvements based on user feedback. They've been extremely helpful in testing each function, then resolving any issues that arise. Highly responsive and flexible, the team overcame initial challenges to deliver a high-quality product. The positive experience has set the foundation for a lasting partnership.”
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5.0
Thomas SeropianHead of Engineering at Skin Analytics
Apiko provided mobile application development services. They delivered on time and the app works well”Apiko provided mobile application development services, using React Native to work on the iOS and Android deliverables. The project was completed successfully, with the team working hard to produce effective applications, on time and for good value. They delivered on time and the app works well.”
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4.5
Sven KohrsFounder & CTO at Pro.con
Apiko helped increase company and product growth. Not only is their technical ability superb, but they are also emotionally invested in the product”Apiko helped increase company and product growth. They take the initiative to complete the project on time using various project management tools and never sacrificing the quality of the product. Not only is their technical ability superb, but they are also emotionally invested in the product.”
Constantine KarampatsosCo-Founder & CEO at Good Life Sorted
Since Apiko was brought on six months ago, sales are up 650%. Apiko tries to create a partnership, making them feel as if they were a part of the in house team”Since Apiko was brought on six months ago, sales are up 650% — especially impressive given COVID-19. Their team is kind, caring, and communicative. Apiko tries to create a partnership, making them feel as if they were a part of the in house team.”
Jorden BeattyProduct Manager at DASH
They were friendly, skillful and effective from the beginning of the project to its completion and hand off to an internal team”Apiko was brought on to develop our entire SaaS Webapp platform. They provided everything from design, project management and business analysis, to technical development, DevOps and deployment of the custom software to meet the requirements of our business needs and saw it through to the go-to-market launch initiatives. They were friendly, skillful and effective from the beginning of the project to its completion and hand off to an internal team.”
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5.0
Turn your business idea into reality
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Technologies we work with
Infrastructure
Frontend
Backend
Databases
Testing
Mobile
Programming languages
AI
