Overview
Team
3 Full-Stack Developers
Solution
E-commerce order fulfillment software
Country
USA
Industry
E-Commerce & retail
Services used
Web development
Time
2019 - Present
About the client
Jetpack Shipping is a long-standing company that offers on-demand private label products and fulfillment services. They are a strategic partner to ecommerce businesses, allowing them to focus on marketing, acquisition costs, and business strategies while Jetpack Shipping takes responsibility for order fulfillment.
Jetpack owns an award-winning fulfillment center, which provides affordable storage, fulfillment, and shipment services for merchants of all sizes. Jetpack’s goal is to print, pack, and ship the product to customers using the most cost-effective, professional, and efficient process.
Their fulfillment system is adapted to small and large businesses, conjoining innovative technology with effective organization. With Jetpack’s inventory and order fulfillment software, orders are received directly from the website into operation, where they are immediately printed, packed, and dispatched.
Aside from fulfillment services, Jetpack offers private labeling services. From product sourcing to quick design and product launch, Jetpack makes private labeling fast and hassle-free.
Project idea
Logistics businesses can be overwhelmed with custom processing of orders. Jetpack had an entire overseas team that was manually entering orders from merchants’ CRMs to Jetpack’s ERP for processing. This proved to be costly, slow, and unsustainable.
Initially, Jetpack contacted Apiko to develop a small solution that would import orders from Ecommerce CRMs to their ERP automatically, thus eliminating the need for the overseas team. Today, Jetpack has several order fulfillment systems from Apiko that optimize multiple warehouse processes. From streamlined sales order management to shipment analytics, our fulfillment software solutions took the warehouse productivity on a different level.
Story
Jetpack contacted Apiko back in year to partner with an idea to create order tracker software that would digitally transform their warehouse operations. Its main purpose was to optimize the processing of orders coming from a diverse range of Ecommerce clients. The project aimed to cut costs and time spent on manual entering and management of orders, thus enhancing Jetpack’s competitiveness and reliability as a B2B partner.
Having worked with Ecommerce merchants for many years, our client has gained an immense insight into how ineffective, slow, and costly shipping processes can be. The central point of Jetpack’s cooperation with Apiko was to improve efficiency and make use of automation in warehouse processes that were slowing down their operations and obscuring operational knowledge.
Our ecommerce order fulfillment software allowed Jetpack to process orders from a vast diversity of merchants without a hitch – as well as design white label products in a matter of hours. Ecommerce warehouse software developed by Apiko is uniquely adapted for Jetpack’s needs, fueled by extensive and thorough communication and partnership. After the success of the first tool, our engineers took initiative to help Jetpack management identify existing bottlenecks, and proposed fulfillment warehouse software solutions that led to a qualitative jump in operational efficiency.
According to the set requirements, Apiko developed several Ecommerce WMS software solutions: Jetstream, an order management system, FulFill Manager, a channel and shipment management solution, and Jetpack Tools – a set of small solutions optimizing diverse processes on site.
Today, Jetpack and Apiko have a long-term cooperation, and our engineers provide continuous support and optimizations according to Jetpack’s changing requirements and scaling demands.
Fulfillment software: Challenges & Solutions
See the challenges and solutions we've offered to our clients during ecommerce fulfillment software development.- Integrate Jetpack’s ERP with merchants’ CRM (Shopify, ClickBank, WooCommerce)
- Allow merchants to instantly receive tracking numbers of their orders
- Improve order and shipment management
- Simplify ordering and design of white label products
- Enable warehouse reports and analytics
The main features
Jetpack Stream connects Jetpack’s ERP with merchants’ CRM. It allows the company to instantly receive and process orders while providing merchants with continuously updated information.
- Order transfer from CRM to ERP.
- Intelligent merging of orders based on specific criteria.
- Order status synchronization (canceled, refunded, hold, un-hold) between CRM and ERP.
- Tracking number synchronization with CRM.
- Order issue management, handling scenarios like customer attempts to cancel post-shipment.
- Custom rules for order transfer (such as blacklisting and detection of test orders)
Fulfill Manager streamlines sales management, subscriptions management, and channel management, all while generating useful reports and analytics.
- Sales chart bar
- Number of orders and units shipped and returned
- Average units shipped per day and per order
- Average shipment delay
- Total postage
- Filter by channel and date range
- Create new order, edit address and line items
- View Orders list (filtering/searching/pagination)
- View Order details (identifiers, invoice/shipment addresses, statuses, line items, shipments, timeline)
- Import and export CSV and PDF
- Cancel order
- Hold order
- View Subscriptions list (filtering/searching/pagination)
- View and edit subscription details (shipment addresses, statuses, line items, sales/orders)
- Mark order as subscription
- View channels list (filtering/searching/pagination)
- View channel details (users list, SKUs list)
- Add new user or SKU to a channel
- Remove a user from a channel
- View SKUs list (filtering/searching/pagination)
- Create new SKU or new SKU request by client
- Get a Slack notification about a new SKU request
- Approve or reject SKU request
- Join merchant’s offer with JetPack’s product
- View Shipments list (filtering/searching/pagination)
- View and edit shipment details (identifiers, delivery address, statuses, carrier details, sales/orders list)
- Shipment price
- Costs
- Profit
- Gross Sales
- Export in CSV
ClickNutra is a solution for quick and efficient private label product ordering. It allows new merchants to select product templates, customize them with branding, and sell the product on Shopify.
- Management of product templates
- Product customization options for title, description, price, and more
- Customization of 3D labels with the merchant's branding
- Automatic linking of the merchant's products with ERP items
A set of handy specialized tools designed to streamline and automate certain business processes.
- Invoice generation
- Product formulation
- Batching of shipments for streamline processing
- Many more